Web Sales and Customer Service Agent

We are looking for a Sales and Customer Service Call Agent to join our Business Development Center (BDC). If you are customer satisfaction-oriented and wish to play a key role in the customer experience, join our team.

Responsibilities:

• Respond to inquiries from potential buyers: by phone, text message, email, and Messenger, by providing basic information and redirecting specific questions to the sales advisors.
• Appointment management: Contact clients to schedule and confirm in-dealership appointments, whether for the sales department or after-sales service, to ensure a positive experience.
• Customer experience follow-up: Perform follow-ups after visits to ensure customer satisfaction and engagement.
• Internal collaboration: Work in synergy with the sales and after-sales departments for optimal coordination.
• Continuous improvement: Identify and implement solutions to optimize customer service.
• Book service appointments as required.

Qualifications required:

• Excellent bilingual communication and problem-solving skills.
• Proven leadership with a positive and customer-focused approach.
• Ability to work effectively as part of a team and collaborate with different departments.

Job details:

• Job type: Full-time, permanent
• Salary: Starting at $40,000.00 per year + bonus
• Benefits: Disability insurance, life insurance, VRSP
• Work location: On-site

How to apply:

Send your resume to David Rivard at davidrivard@bdcgranby.com mentioning “Sales and Customer Service Call Agent” in the subject line of the email.

We encourage all qualified individuals to apply, regardless of their professional background. Join us to help deliver an exceptional customer experience!

We look forward to receiving your application!